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Christopher wrote:

The idea that anybody could start with a blank slate is incorrect. Each person on the "brainstorming" team brings in access baggage" no matter what is written on the template.

... this is what it usually is
... I know what the fix should be
... boss will never change that so do not look at it
... why look at that, it has never happened before

Conrad wrote:

You reminded me of something I heard at a presentation. One company was using a software with a drop down list of "Causes" and found that the top Causes recorded were also the top Causes on the fixed drop down list. Were the users simply picking one of the top three or really going through the list of choices? Was the order of the list biasing the result? They went ahead and randomized the drop down list each time a user selected and guess what.... they results started to be more even spread : )
I guess it goes back to creating a culture where people see the value in the analysis.

Christopher wrote:

So true that based on confirmation and framing bias, you often get what you look for.
So the two sided coin problem:

Side 1: If I never new to look at that issue in the first place and human engineering is not an error I am familiar with, the human engineering issue will never show in my analysis.

Side 2: If it is in my things to look for it will always show up.. right? Depends: I have 12 inches on my ruler but that is not what I mark every time... it depends on what I need and what the facts are.


The Beauty of the fishbone diagram is that it can be used for any organization irrespective of their size.

David Mitchell

I think I could write a list of generic impacts for most organisations across a range of industries but that doesn't mean that they are the main X's and Y's for your organisation.

While I agree that everyone brings their own bias into a workshop, I think that by pre-filling the template that you risk putting ideas in participants minds rather than allowing them to identify the top issues for your actual operation.

By all means have your list available and have a sense of what the biggest impacts are, and if they don't come out then prompt the participants but don't start there.

Using a SIPOC in the define phase followed by an AS IS process map in measure will allow you to start to identify the Y's and X's but ultimately it will be the people who do the tasks as part of the C&E workshop that will let you know what's really happening so I'd give them the chance to fill the board before you do.

Regards, David

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